Modifications can only be made within a short timeframe after placing your order. Please contact our customer service immediately if you need to make changes. We will do our best to accommodate your request before the order is processed.

We accept major credit cards (Visa, MasterCard), PayPal, GCash, and Maya. All transactions are securely processed to ensure your information is protected.

After your order has been shipped, you will receive a confirmation email with a tracking number. Use this number on the courier's website to track your shipment's progress.

If you don’t receive a confirmation email within a few hours of placing your order, please check your spam or junk folder. If it's not there, contact our customer service to verify your email address and confirm your order.

Orders can be canceled within 24 hours of placement. To cancel an order, please contact our customer service as soon as possible. Once the order has been processed or shipped, we are unable to cancel it.

Yes, we offer customization services for many of our pieces. For custom requests, please contact our customer service with details about your desired customization, and we will work with you to create a unique piece.

Having trouble figuring out your ring or bangle size? Head on over to our Size Chart page.

We pride ourselves on using natural gemstones sourced from reputable suppliers around the world. Each gemstone is chosen for its unique color, clarity, and brilliance to ensure the highest quality in every piece.

Domestic shipping can take up to 5 business days.

Foreign shipping could take up to 14 business days.

Due to global supply chain challenges, shipping times could be longer than usual.

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

If you receive an order confirmation email and notice a mistake with the order, please call us at 123-456-7890 or email contact@sephira.com. We will do our best to accommodate your request before the order is processed.

All packages are shipped with a signature required. If you are traveling or not expecting to be home, contact us upon placing the order and we can gladly hold the shipment until such time you are available.

Should the order ship, FedEx will typically make 3 consecutive delivery attempts and then return it back to sender.

If your delivery package appears to have been tampered with, please refuse delivery and contact us immediately via email at contact@sephira.com or call us during regular business hours at 123-456-789.

We at Sephira want you to love your purchase. If for any reason you are not completely satisfied, you can return most items within 30 days of receiving your order for a full refund or exchange. Please ensure the jewelry is in its original condition and packaging.

Please visit our Return Policy page for complete details.

Return shipping costs are the responsibility of the customer unless the return is due to a defect or an error on our part. We recommend using a trackable shipping method to ensure your return is received.

Once we receive your return, we will inspect the item and process your refund within 5-7 business days. Refunds will be issued to the original payment method. Please allow additional time for your bank to process the refund.

Yes, exchanges can be made within 30 days of receiving your order. Please contact our customer service to arrange an exchange. The item must be in its original condition and packaging.

Custom or personalized jewelry, and engraved items cannot be returned or exchanged. Please review the product details carefully before making a purchase.

We offer resizing services for certain jewelry items. Please email us at support@sephira.com to inquire about resizing options and any associated costs.